Shipping policy
Shipping Policy
Last updated: September 24, 2026
At ELNER, we want your order to arrive safely and on time. Here’s what you can expect after placing your order.
Processing Time
Orders are typically processed within 1–3 business days after payment is received.
Once your order has shipped, you’ll receive a confirmation email with tracking information when available.
Shipping Time
Standard delivery typically takes 7–15 business days after your order has been processed.
Please note that delivery times are estimates and may vary depending on your location, carrier delays, weather, holidays, customs, or other circumstances outside our control.
Shipping Costs
Standard shipping is free on all ELNER orders unless otherwise stated at checkout.
Order Tracking
Once your order ships, tracking information will be sent to the email address provided at checkout.
Please allow 2–5 business days for tracking information to update after receiving your shipping confirmation.
Incorrect or Incomplete Address
Please make sure your shipping information is correct before completing your order.
If you provide an incorrect or incomplete address, contact us as soon as possible. Once an order has shipped, we may not be able to change the delivery address.
ELNER is not responsible for packages delivered to an incorrect address provided by the customer.
Delayed or Lost Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.
If your package appears to be lost or has not received a tracking update for an extended period, contact us and we’ll help you investigate the issue.
International Orders
International orders may be subject to customs processing, import duties, taxes, or other fees imposed by the destination country. Any applicable fees are the responsibility of the customer.
Contact Us
If you have questions about your order or shipping, please contact us at:
We’re happy to help.